1. What is the process for getting started?

There are a couple of simple ways to get you started. We have provided a main contact number (403-269-3444) that is answered by a real person from Monday to Friday 8am to 4:30pm. Email is also provided info@digilife.ca for those that prefer. (If you happen to be a customer of a builder partner, then you will be contacted by our office and a convenient appointment will be arranged for you) .

A qualified Project Manager will contact and arrange an appointment at your site or in our demonstration showroom. We would obtain pertinent information and prepare a detailed, full disclosure estimate and system design for your consideration.

A second meeting would then be attended in order to fully explain the system design, to make sure you are comfortable with, and understand the components and systems in the proposal. Subsequent meetings may be required depending upon the complexity of the project.

At the end of the proposal stage you will have full documentation and a clear understanding of how your system will work and all of the costs involved. Your main contact for the entire project will be your Project Manager. They will provide you with telephone, email and fax contact information for your ongoing convenience. Although there are many people involved in your project we try to keep the lines of communication simplified by having one contact through the entire process.

2. When is the best time to have the wire and equipment installed in my house?

Pre wiring for all systems such as whole house music, home theatre, telephone, data and computers, flat screen TV locations, security and lighting controls or automation devices should be completed immediately after your electrical wiring. It is very important to make sure this happens before insulation and walls are closed up for obvious reasons. Electronic components should be finished only when all of the other major work is completed to avoid damage.

If you are undergoing new construction it is best to have the final installation completed after possession to avoid damage and potential liability issues.

3. What does system design mean?

System design is a term that is little understood and sometimes improperly used. Today your entertainment systems are an integrated part of your living space. Simply put the sum of your system is greater that it’s parts. A properly functioning music system or home theatre is not a haphazard collection of parts and brands.

Your Digital Lifestyles Project Manager and his team are responsible for designing a system that functions seamlessly together, is esthetically pleasing, performs optimally and all with proper documentation. They will also deal with other aspects such as specifying proper electrical, framing, and finishing information for other related suppliers.

Other issues such as cooling requirements, acoustics, lighting and design impacts are taken into consideration. Even small projects can be technically demanding. No electronics system will ever perform optimally without a proper design. Ultimately a successful easy to use system needs the right tools for the job.

4. What brands of electronics do you carry and why?

We only sell and install the highest quality equipment. Since we are responsible to our customers and don’t like unnecessary service calls it’s important . That does not mean it will be the most expensive or top line every time. The reasoning behind this is, it has to be the right piece for the job it’s being designed to do. If it a small room theatre we take that into account when specifying equipment. If it’s background music in foyer area we may not use the higher end speakers as the acoustics of the area would negate any performance increases.

Too often no thought is given to the real purpose and equipment is selected haphazardly. Sound engineering principals in conjunction with proper installation and your preferences and budget are the basis for our choices.

All of our major brands are fully authorized, warranted and serviced by Digital Lifestyles.

5. How long does a typical installation take?

Installation times can vary greatly. On average, a typical theatre and music system installation will add up to over 14 of 8 hour days for one person. This is broken up into multiple trips to perform the pre wiring, pre finish and final installation phases.

Don’t forget that you will need to be given a system tutorial and there will most likely be 1 or 2 follow up calls to ensure everything works as it should. This time frame is very realistic and there really are no short cuts. Alternatively a small theatre may be done in one day for you.

All of the time for a complete installation is laid out in detail in our full disclosure estimates.

6. Are your project managers and installers qualified?

All of our Installers are Cedia Certified and factory trained in all aspects of our systems. All team leaders have a minimum of 7 years experience, and are most likely one of the most experienced teams in the country.

Our Project Managers and System Designers have between 7 years and 20 years experience. All have been trained and certified by all our manufacturers. We also have on staff Microsoft Certified and Bachelor of Technology graduates (BT).

Digital Lifestyles have the qualified people to handle the most complex designs and installations.

7. Who will show me how to use the system and answer questions?

We have a dedicated position in our company that handles customer education at the conclusion of an installation. That individual completes a comprehensive quality control check, along with educating you on the use of your new systems. They are empowered to make sure that each customer is delivered a top quality and properly functioning system.

8. What is my warranty coverage and how does that work?

Warranty coverage is fully explained in your initial proposal documentation. All warranties are on site service, with loaner equipment available in many circumstances.

Digital Lifestyles has one of the most complete warranty coverage’s in the industry.Our warranties are included with your system purchase and will not be an additional charge. We want you to own a system you can use and enjoy for years to come.

9. Who do I call for service or changes should I require it?

Your Project Manager will be your point of contact. Once again it’s part of our ongoing effort to keep things simple for our customers.